FAQ
Orders
Why are some products Made to Order?
Made to Order products are created from scratch any time it is ordered. This is to ensure that every piece is created perfectly for each customer. Is it our way of making it special for you every time.
How do I check the status of my order?
You can check your status by logging into your account. If you are having issues accessing your account, please email studio@jodieguirey.com
What if I need to cancel or change my order?
Please try to send an email to studio@jodieguirey.com within 24 hours.
Do you offer gift wrapping?
Yes! You can write in the notes section when you order if you would like gift wrapping and the price redacted from the invoice.
Can I expedite a Made to Order item?
Unfortunately, all Made to Order items will take at least 2-3 weeks in production. The only thing that can be expedited is the shipping time once it's finished. An expedited shipping option will be available at checkout.
Do you offer insurance on jewelry?
We stand by the quality of the jewelry. We currently don't offer insurance; however, we will repair any jewelry with clear production issues on jewelry within 1 year after delivery.
Do you have financing options?
We offer payment plans through Shop Pay and AfterPay at checkout.
For bespoke or custom jewelry, we can offer case by case financing. Please inquire before the design process begins.
Shipping
What are your domestic and international shipping options?
We offer Free Standard Shipping on US orders over $200 before taxes.
Standard (est. 5-7 business days)
US: $10
Puerto Rico & Canada: $25
Everywhere else: $40
2 Day
US: $20
Next Day
US: $45
Do you offer shipping insurance?
Do you ship to PO boxes?
Yes, we can ship to your PO box through USPS only.
How do I add a signature requirement upon delivery?
Can I pick up my order in Los Angeles?
Please email us if you need to set up an appointment to pick up.
My order never showed up. What do I do?
We are not responsible for packages that are lost or damaged in transit. We strongly urge you to use a secure shipping location. If you need to change your shipping location after you've placed an order, email studio@jodieguirey.com as soon as possible. We cannot reroute a package once it has shipped.
If your package does go missing, please notify us immediately so we can file a claim with the shipping carrier. We are not responsible for missing packages that are marked delivered by the carrier.
Returns & Repairs
What is your return policy?
All Ready to Ship and Made to Order jewelry is eligible for an exchange or credit up to 3 days after it has been delivered/received by purchaser. All items must be unused/unworn and must be returned in their original condition and packaging. Email studio@jodieguirey.com within the 3 days to qualify and you will receive a return label and directions on how to send it back. All postage fees will be subtracted from the total credit.
All custom, bespoke, and sale orders are final sale. Gift cards are final sale.
How long will it take to receive my exchange item or credit?
As soon as we receive the returned item, it will take about 1-3 business days for the exchange be mailed out or the credit to be emailed.
What if my jewelry arrives damaged?
Oh no! Please email studio@jodieguirey immediately with a photo and description of the damage.
Do you offer repairs on jewelry?
Email studio@jodieguirey.com for any inquiries on repairing Jodie Guirey jewelry.
I received jewelry as a gift. Can I exchange it?
Any gifted original jewelry can be exchanged for jewelry or credit, unless it is a custom or bespoke jewelry piece. Email studio@jodieguirey.com with a photo of your item and the purchaser's name and we'll let you know if it is eligible.
Jewelry Care
How do I store my jewelry?
We reccomend storing all your jewelry in an enclosed and airtight box or bag. This will minimize any possible tarnishing and will help keep jewelry shiny and fresh.
How do I clean my jewelry?
Most pieces can be cleaned simply with a toothbrush, gentle soap, and water. For more detailed instructions on specific materials, check out the Jewelry Care page.
Do you offer cleaning on jewelry?
Email studio@jodieguirey.com for any inquiries on professional cleaning for Jodie Guirey jewelry.
Miscellaneous
Was your brand called something else before?
Yes! In 2014, Jodie Guirey was originally GREY Jewelry, then GREYDIEM. It's been a long road, but Jodie Guirey is now a grown up version of those brands.
When do you have pop ups and in person events?
Please check the Events page, follow @jodieguirey on social media, and sign up for the mailing list for all upcoming events.
Is your jewelry sold at any brick & mortar shops?
We currently only sell jewelry exclusively on this website and at any events that are announced. If you are interested in selling Jodie Guirey jewelry at your store, email studio@jodieguirey.com
What if my question isn't listed here?
No worries, feel free to email studio@jodieguirey.com with any questions you have!